Returns and Refund Policy

Springdot Apparel products are made to order therefore all sales are final. We are unable to accept returns on any custom made products. Please double check spelling and sizing before ordering. In the event that you've made a mistake during the ordering process, please email jody@springdot.com or call (513) 542-4000 as soon as possible.

If you discover a flaw or design error due to our production process, please let us know and we will gladly refund or replace your merchandise. Refunds/replacements due to a production error may be requested within 30 days of the order receipt. Refunds will be issues in the same form of payment used. Items must be unused/unworn to qualify for a refund. Customer may be responsible for any return shipping. Please contact jody@springdot.com to initiate refund/replacement process.

You can always contact us for any return question at josh@springdot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue to see if we can offer an exchange or refund. Email jody@springdot.com 

Refunds
In the event of a refund for damaged/defective items, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at josh@springdot.com.